Terms of Service

Please read these terms carefully before using EdgeReach Tech services. These terms govern your use of our website and services.

Last updated: September 8, 2025

These Terms of Service (“Terms”) govern your use of EdgeReach Tech's website and services. By using our services, you agree to these terms. Please read them carefully and contact us if you have any questions.

Acceptance of Terms

By accessing and using EdgeReach Tech's website and services, you accept and agree to be bound by the terms and provision of this agreement.
If you do not agree to abide by the above, please do not use this service.
These terms apply to all visitors, users, and others who access or use our services.
We reserve the right to update these terms at any time without prior notice.

Services Description

EdgeReach Tech provides custom software development services including web applications, mobile apps, and enterprise solutions.
We offer consulting, design, development, testing, deployment, and maintenance services.
All services are provided according to the specifications agreed upon in individual project contracts.
Service availability and features may vary based on your chosen service package.

User Responsibilities

You must provide accurate and complete information when engaging our services.
You are responsible for maintaining the confidentiality of any account credentials.
You must not use our services for any illegal or unauthorized purpose.
You agree to comply with all applicable laws and regulations when using our services.
You must respect intellectual property rights and not infringe upon third-party rights.

Intellectual Property Rights

All custom software developed specifically for you will be owned by you upon full payment, unless otherwise agreed.
EdgeReach Tech retains rights to general methodologies, know-how, and frameworks used in development.
Our proprietary tools, templates, and pre-existing intellectual property remain our property.
You grant us a license to use your trademarks and content solely for the purpose of providing services.
We may showcase completed projects in our portfolio with your prior written consent.

Payment Terms

Payment terms are specified in individual project contracts and invoices.
We typically require a deposit before beginning work, with remaining payments tied to project milestones.
All fees are exclusive of taxes, which you are responsible for paying.
Late payments may incur interest charges and may result in suspension of services.
Refunds are handled according to the specific terms outlined in your project contract.

Limitations of Liability

Our services are provided 'as is' without warranties of any kind, either express or implied.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
Our total liability shall not exceed the amount paid by you for the specific service that gave rise to the claim.
We are not responsible for any damages resulting from use of third-party services or integrations.
You acknowledge that software development involves inherent risks and uncertainties.

Project-Specific Terms

Each project will be governed by a separate Statement of Work (SOW) or contract that includes:

• Detailed project scope, deliverables, and timeline
• Specific payment terms and milestone schedules
• Project-specific intellectual property arrangements
• Change request procedures and pricing
• Acceptance criteria and testing procedures
• Maintenance and support terms (if applicable)

Confidentiality

We understand the importance of protecting your confidential information:

• All client information is treated as confidential and protected accordingly
• We sign Non-Disclosure Agreements (NDAs) when required
• Our team members are bound by confidentiality obligations
• We implement appropriate technical and organizational measures to protect data
• Confidential information is only used for the purpose of providing services

Service Level Agreements

We strive to provide high-quality services with the following commitments:

• Response time: Initial response to inquiries within 24 hours during business days
• Availability: 99.9% uptime for hosted applications (excluding scheduled maintenance)
• Support: Business hours support for active projects and maintained applications
• Quality assurance: Comprehensive testing before delivery of any software component
• Communication: Regular project updates and transparent progress reporting

Termination

Either party may terminate services under the following conditions:

• With 30 days written notice for ongoing service agreements
• Immediately for material breach of contract terms
• Upon completion of project deliverables as specified in the SOW
• For non-payment of invoices beyond agreed terms

Upon termination, you will receive all work completed up to the termination date, and payment will be due for all services rendered.

Governing Law & Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of [Your State/Country]. Any disputes arising from these terms or our services shall be resolved through:

• Initial good faith negotiations between the parties
• Mediation if direct negotiations are unsuccessful
• Binding arbitration as a final resort
• Jurisdiction in the courts of [Your Jurisdiction] for any legal proceedings

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: legal@edgereachtech.com

Phone: +1 (555) 123-4567

Address: 123 Innovation Drive, Tech City, TC 12345

For urgent legal matters, please mark your communication as “URGENT - LEGAL” in the subject line.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.